Hypnotherapy Privacy Policy

1. Who I Am

I am Lisa Day, the owner and practitioner at Theta Flow Hypnotherapy, providing Solution Focused Hypnotherapy sessions online. 

Contact: Lisa.Day@thetaflowhypnotherapy.co.uk

07792 593 604

https://thetaflowhypnotherapy.co.uk 

2. What Information I Collect

To provide therapy safely and effectively, I may collect:

• Your name and contact details
• Appointment and booking information
• Information you share during sessions
• Health or wellbeing information relevant to therapy
• Payment information processed through secure third party providers
• Website using data (via cookies, if you consent)

3. Why I Use Your Information

I use your information to:

• Provide hypnotherapy services
• Keep appropriate clinical notes
• Communicate about appointments
• Process payments securely 
• Meet legal, professional, and insurance obligations 
• Improve my website (with your consent for analytics cookies)

Legal basis include:

Contract, legitimate interests, consent, legal obligation, and (for health data) the health care provision basis under UK GDPR. 

4. Who I Share Information With

I only share your information when necessary, such as with:

• Secure booking, payment, or email service providers
• My professional supervisor (anonymised where possible)
• Authorities in cases of safeguarding or legal obligation

I do not sell or trade your personal data.

5. How Long I Keep Information

• Therapy notes: Usually 5 years, or 5 years after a young person turns 18
• Other data is kept only for as long as necessary for its purpose

6. Your Rights

You have the right to:

• Access your personal data ( in accordance with the guidance outlined in my GDPR notice)
• Request corrections
• Request deletion (in accordance with the minimum term outlined in my GRPR notice)
• Withdraw consent for marketing purposes

To exercise your rights, please contact:

Lisa.Day@thetaflowhypnotherapy.co.uk

07792 593 604  

7. Cookies

My website uses a small number of cookies to ensure it functions smoothly and to understand how visitors use the site. Essential cookies help the site work properly. With your consent, I may also use simple analytics cookies to see which pages are visited, so I can continue improving the website experience.
You can choose to accept or decline non‑essential cookies at any time through the cookie banner or your browser settings.

8. Questions Or Concerns

If you have any concerns about how your data is used, please contact:

Lisa.Day@thetaflowhypnotherapy.co.uk

07792 593 604

https://thetaflowhypnotherapy.co.uk 

You can also contact Information Commissioner's Office (ICO) at ico.org.uk